Frequently asked questions
Do you offer Cash on Delivery (COD)?
No, Runorra operates exclusively on prepaid orders to ensure a seamless and secure purchasing experience.
Are Runorra jewellery pieces made of real gold or silver?
No, Runorra specializes in high-quality artificial jewellery, crafted with premium materials and refined plating to give the look and feel of fine jewellery.
How can I place an order?
Simply browse our website, select your favorite pieces, add them to your cart, and proceed to secure checkout.
Do you offer free shipping?
Yes, we offer free shipping on all prepaid orders above ₹1599 across India.
When will I receive my order?
Orders are usually delivered within 5–7 business days, depending on your location.
How should I care for my jewellery?
Keep your jewellery away from moisture, perfumes, and direct sunlight. Store each piece in a soft pouch or box to maintain its shine and finish.
What if I receive a damaged product?
In the rare case that you receive a damaged or defective item, please contact us within 7 days of delivery. Our team will assist you with a replacement or resolution.
How can I reach Runorra for support?
You can contact us at info@upcureglam.com. Our customer care team is always ready to assist you.