Return And Refund Policy

Welcome to Runoraa (operated by Upcure Glam Pvt. Ltd.). We strive to ensure you have a smooth and satisfying shopping experience. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect
The return request is raised within 7 days of delivery
The product is unused, unworn, and in original packaging

❗ Items that do not meet these conditions will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

Used or worn products
Products without original packaging
Items purchased during sale or special offers (unless defective)
Minor color differences due to screen variations

3. Return Process

To initiate a return:

Email us at support@runorra.com
Share your:
- Order ID
- Product details
- Clear images of the issue

Our team will verify your request and guide you through the next steps.

4. Refund Policy

Once your return is approved, the refund will be processed within 5–7 business days
Refund will be credited to the original payment method
In case of COD orders, refund will be processed via bank transfer or store credit

5. Replacement Policy

We offer replacement only for:
- Damaged items
- Incorrect products
Replacement will be processed based on product availability

6. Cancellation Policy

Orders can be cancelled only before dispatch
Once shipped, cancellation requests will not be accepted

7. Shipping Charges

Shipping charges are non-refundable
In cases like:
- Order refusal
- Incorrect address
- Failed delivery
👉 Additional charges may be deducted from the refund

8. Important Notes

We do not accept returns for change of mind
All return requests are subject to quality check verification
Runoraa reserves the right to reject returns that do not meet policy criteria