Terms & Condition

Welcome to Runoraa, a brand operated by Upcure Glam Pvt. Ltd. (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Company Information

Runoraa is operated by:

Upcure Glam Pvt. Ltd.
Brand: Runoraa
📧 Email: info@upcureglam.com

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

  • The information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

3. Products & Pricing

  • All product descriptions, pricing, and availability are subject to change without prior notice.

  • We make every effort to display products as accurately as possible; however, actual product colors or appearance may vary slightly due to screen settings.

  • Runoraa reserves the right to modify or discontinue products at any time.

4. Order Acceptance

When you place an order:

  • You will receive an order confirmation email.

  • This confirmation does not guarantee acceptance of the order.

  • Runoraa reserves the right to cancel or refuse any order due to:

    • Product unavailability

    • Pricing errors

    • Suspicious or fraudulent activity

    • Incorrect customer information

If payment has already been made for a cancelled order, a refund will be processed accordingly.

5. Payments

We accept payments through secure third-party payment gateways.

Payment methods may include:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

Runoraa does not store or have direct access to your card details.

6. Shipping & Delivery

Orders are processed and dispatched according to our Shipping Policy.

Key points include:

  • Orders are dispatched within 1–2 business days.

  • Standard delivery timeline is 5–7 business days across India.

  • Delivery timelines may vary due to location, courier delays, or unforeseen circumstances.

  • Customers must provide accurate shipping information.

Runoraa is not responsible for delays caused by incorrect address details or courier disruptions.

7. Cash on Delivery (COD)

  • COD availability depends on location and courier serviceability.

  • Runoraa reserves the right to disable COD for customers who repeatedly refuse deliveries.

  • Repeated COD refusals may result in account restrictions or order cancellations.

8. Returns, Refunds & Cancellations

Orders can only be modified or cancelled before dispatch.

Once an order has been shipped:

  • Cancellation requests may not be accepted.

  • Refunds or replacements are subject to our Return & Refund Policy.

Shipping and return charges may be deducted in cases such as:

  • Order refusal

  • Incorrect address

  • Failed delivery attempts

9. Intellectual Property

All content on the Runoraa website, including:

  • Logos

  • Images

  • Graphics

  • Text

  • Website design

is the intellectual property of Runoraa / Upcure Glam Pvt. Ltd.

Unauthorized reproduction, copying, or distribution of website content is strictly prohibited.

10. User Conduct

By using our website, you agree not to:

  • Engage in fraudulent or illegal activities

  • Attempt unauthorized access to our systems

  • Use the website to spread harmful software or spam

  • Misuse promotional offers or services

Violation of these terms may result in account suspension or legal action.

11. Limitation of Liability

Runoraa shall not be liable for:

  • Indirect or consequential damages

  • Delays caused by courier partners

  • Technical errors or website interruptions

  • Losses caused by misuse of products

Our maximum liability shall not exceed the value of the purchased product.

12. Force Majeure

Runoraa shall not be responsible for delays or failure to perform obligations due to circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Strikes

  • Transport disruptions

  • Pandemic situations

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your data as described in the Privacy Policy.

14. Third-Party Links

Our website may contain links to third-party websites. Runoraa is not responsible for their content, policies, or practices.

Users should review the respective policies of such websites before interacting with them.

15. Policy Updates

Runoraa reserves the right to modify these Terms & Conditions at any time.

Any updates will be published on this page. Continued use of our website constitutes acceptance of the updated terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of courts in Delhi, India.

17. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Upcure Glam Pvt. Ltd.
Brand: Runoraa

📧 Email: info@upcureglam.com